Terms of sale
PURCHASE AND RETURN
The online store
www.gameri.eu is managed by the company
RIVIRA d.o.o.
Tutnovo 1,
HR-51000 Rijeka,
Croatia
OIB: 30513547956
MB: 040457796
(in further text RIVIRA).
Server support for the smooth functioning of the online store and sales points is provided by the company Riviera d.o.o. Sensitive data is transferred via a secure SSL connection, which allows for a safe and smooth purchase. Credit card payments are made through the Viva Wallet system for online payments.
Purchase receipts / vouchers and tickets are generated in a PDF file which on
requires at least Adobe Reader 7 installed on your computer.
RIVIRA uses the obtained data exclusively for personal use. More in the Privacy Statement.
The customer is bound by the general terms and conditions valid at the time of purchase (online order submission). At the time of submitting the order, the user is reminded of the general conditions and confirms his knowledge of them. The general terms and conditions are available at the internet address
www.gameri.eu in electronic form and with the marked date of change. RIVIRA reserves the right to change the General Terms and Conditions, which are mutually exclusive
those General Terms and Conditions that were in effect at the time of purchase. The court in Rijeka is competent to resolve any disputes.
ACCESS TO INFORMATION
RIVIRA agrees to provide the customer with the following information before being bound by a contract or offer:
the main characteristics of the goods or services to the extent appropriate for the medium and the goods or services,
company, headquarters and business phone number, if available,
the final price of the goods or services, including taxes, or the method of price calculation if the nature of the goods or services cannot be calculated in advance,
information on any additional delivery costs or a warning that such costs may arise if they cannot be calculated in advance,
the terms of payment for the delivery and performance of the service, the time of delivery of the goods or the performance of the service, if necessary,
information about the complaint in the company or an explanation of the complaint procedure, including any information about the contact person or customer service
the address where the company actually conducts business, the telephone number, fax number and e-mail address of the company, if available, and, if necessary, the name and headquarters of the company on whose behalf it acts and to which the consumer can direct his complaint,
the costs associated with the use of the communication medium, if they differ from the basic tariff,
conditions, terms and procedure for exercising the right to withdraw from the contract without giving reasons in accordance with Articles 72 and 74 of the Law on Consumer Protection
the term in which the contract can be withdrawn and the conditions for withdrawal (description of the right to withdraw in accordance with Article 74 of the Law on Consumer Protection; in cases where the consumer does not have the right to withdraw in accordance with Article 86 of the Law on Consumer Protection, he is expressly informed of this) ,
Out-of-court dispute resolution and other legal remedies applicable to companies and their availability.
PURCHASE OF TICKETS
All online ticket purchases are binding and subject to payment and cannot be canceled or changed.
To buy tickets through the website
www.gameri.eu , follow the following steps:
Selecting the type of ticket
Quantity selection
Continue to the basket and finalize the purchase
Entering personal data
Overview of all data
Acceptance of the General Terms and Conditions of Sale
Choosing a payment method
Payment through the partner system
Receiving an email confirmation of purchase from Expo GameRi (received ticket with barcode and receipt for tickets to your email)
MEANS OF PAYMENT
Accepted means of payment:
Online payment with debit/credit cards American Express, Diners, Maestro,
MasterCard, Visa
When paying by credit card online, it is necessary to enter your card number, validity date and CVV code, as well as the 3D secure code of the card that requires it. Prepaid cards / Gift cards issued by banks, which do not have the option of 3D secure verification, are not a valid means of payment on the RIVIRA website, and it will not be possible to complete a transaction with them.
Payment methods and delivery methods are determined and specified in the purchase process.
TICKET
RIVIRA as Organizer of Expo GameRi provides access control (bar code readers) at the venue.
Upon successful purchase of a ticket, a ticket that can be used in digital or printed form has been sent to your email address, which will allow you to enter the event area directly. Tickets can be printed using a printer or saved in the appropriate format on your smartphone and sent through them
you can show the same at the entrance.
TICKET SECURITY
Tickets may not be misused, copied or modified. One ticket is valid upon first entry to the event/manifestation, which means that the first ticket accepted with its identification (bar code or QR code) is valid. Do not publish the barcode or QR code of the ticket and properly protect it against loss, physical damage, unauthorized copying or forwarding. All subsequent tickets at the entrance with the same
identification are automatically invalid. By using an authorized ticket, the user accepts the general conditions of the event organizer and the rules of the institution where the event is held.
ERRORS WHEN PURCHASING
In the event that an error message appears during the purchase or other difficulties arise during the purchase, please send us an inquiry and information about your purchase by e-mail.
REFUND OR EXCHANGE
Pursuant to Art. 79. paragraph 1. t. 12. According to the Law on Consumer Protection, the Customer does not have the right to unilaterally terminate the Distance Contract (refund) given that the subject of the contract is the provision of leisure-related services, which take place at a specific time or in a specific period.
Purchased tickets cannot be exchanged for another type of ticket. Customers are asked to pay attention when purchasing and choose the correct types of tickets, paying special attention to tickets available only to adults.
Since the purchase of tickets is not linked to a person's name, but only to a confirmation of payment (receipt), if the Buyer wants to give the ticket as a gift or transfer it to another person, he does not have to inform RIVIRA about it or emphasize it anywhere.
EVENT CANCELLATION, MONEY REFUND
In the event of a complete cancellation of Expo GameRi, RIVIRA will fully reimburse all purchased tickets.
With the introduction of the law on fiscalization, the ticket no longer has an invoice value, but an invoice and a payment receipt are issued, which must be preserved until the day of Expo GameRi.
If the event is postponed or cancelled, it is not possible to get a refund without presenting the aforementioned invoice!
RIVIRA is not obliged to inform customers about any changes in events, but provides everything from
himself to do it. RIVIRA reserves the right to minimal or justified changes in the composition or performance of the program as the Organizer. In case of cancellation, change of event date or change in composition or program, any additional costs that may arise (eg travel, hotel, point of sale, delivery) will not be reimbursed.
In case of lost or stolen tickets, the customer has no right to return or exchange tickets. It is the customer's responsibility to check the validity of the date, time and venue of the event for which they have purchased a ticket.
COMPLAINT PROCEDURE
Pursuant to Art. 10, paragraph 5 of the Consumer Protection Act, we allow the consumer to submit a written complaint. You must submit the complaint in writing to the e-mail info@rivira.eu or by registered letter to the RIVIRE address. In the complaint, provide your contact information and a detailed description of the complaint.
OUT OF COURT RESOLUTION OF CONSUMER DISPUTES
In accordance with the legal requirements of RIVIRA. does not recognize any out-of-court contractor for the resolution of consumer disputes as competent for the resolution of a consumer dispute that a consumer may initiate under the Law on Out-of-court Procedure.
The aforementioned arrangement derives from the Law on the Resolution of Consumer Disputes, Regulation (EU) no. 1095/2010. 524/2013 of the European Parliament and the Council on online resolution of consumer disputes and amendments to Regulation (EC) no. 2016/2004 and Directive 2009/22 / EC.
