General Terms of Use
1. General Terms of Website Use
Service Provider / Website Owner: Rivira d.o.o.
Contact e-mail: info (@) rivira.eu
1. Introduction
By using this Website, you agree to the following General Terms of Use (hereinafter referred to as the “Terms”). Please read them carefully. If you do not agree with any part of these Terms, please refrain from using the Website.
2. Definitions
“Provider” – Rivira d.o.o., based in Rijeka, VAT: HR30513547956, as the owner and operator of the Website.
“User” – any natural or legal person who accesses, uses, or downloads any content from the Website.
“Content” – all texts, images, graphics, audio-video materials, databases, software code, and other elements published on the Website.
3. Purpose and Scope of Website Use
The Provider enables users to access and view the Website’s content for informational and/or promotional purposes. The use of the Website does not create any other legal relationship (e.g., a service contract) between the User and the Provider unless explicitly stated otherwise.
4. Copyright and Intellectual Property
All content published on the Website is protected by copyright and other intellectual property rights in accordance with applicable Croatian and international laws (e.g., the Copyright and Related Rights Act).
Users are permitted to view the content solely for their own, non-commercial, private use, unless otherwise stated or implied by these Terms.
Without the Provider’s express written consent, it is prohibited to:
reproduce, distribute, publicly display, perform, or otherwise exploit the Website’s content for commercial purposes;
modify, adapt, rearrange, translate, or create derivative works based on the content;
use automated tools or software for copying, downloading, or indexing the Website (e.g., scraping) beyond functions permitted by the Provider.
5. Disclaimer of Liability
The Provider does not guarantee the accuracy, completeness, or timeliness of the content on the Website and accepts no responsibility for any damages arising from the use or inability to use the Website. The use of the Website and its content is at the User’s own risk.
6. Links
The Website may contain links to external websites that are not under the Provider’s control. The Provider is not responsible for the content, privacy policies, or practices of such external websites.
7. Changes to the Terms
The Provider reserves the right to modify or amend these Terms at any time. Any changes take effect upon publication on the Website, and it is deemed that the User has accepted them by continuing to use the Website after their publication.
8. Governing Law and Jurisdiction
These Terms are governed by and interpreted in accordance with the laws of the Republic of Croatia. Any disputes arising from these Terms shall fall under the jurisdiction of the competent court in the city where the Provider has its registered office.
9. Contact
For all inquiries regarding these Terms, you may contact us via e-mail at: info (@) rivira.eu.
Ticket Sales Terms
2. Ticket Sales Terms via Entrio System
Event Organizer: Rivira d.o.o.
Ticket Sales: via the Entrio platform (www.entrio.hr
)
Contact e-mail: info (@) rivira.eu
1. Introduction
These ticket sales terms define the rules for purchasing, using, and refunding tickets for events organized by Rivira d.o.o., which are sold through the Entrio system.
By purchasing a ticket through the Entrio platform, the buyer confirms that they are familiar with and accept these terms.
2. Ticket Purchase
Tickets can be purchased exclusively through the Entrio system on the website www.entrio.hr
.
The purchase process includes selecting the event, ticket category, and payment method. After a successful transaction, the buyer receives an electronic ticket via e-mail.
3. Ticket Validity and Transferability
Each ticket contains a unique barcode or QR code that enables entry to the event.
Tickets are not tied to the buyer’s name and may be transferred to another person, unless the organizer explicitly states otherwise for a specific event.
Entry with an already used, damaged, or counterfeit ticket will not be permitted.
4. Prices and Fees
Ticket prices are determined by the organizer and displayed at the time of purchase.
The Entrio system may charge additional processing or transaction fees, which are clearly shown before the payment is confirmed.
All prices include VAT.
5. Payment Methods
Tickets can be paid for by credit or debit card, bank transfer, or other methods supported by the Entrio platform.
In the event of an unsuccessful or incomplete payment, the ticket reservation is automatically cancelled.
6. Ticket Delivery
Tickets are delivered electronically via e-mail or the user’s Entrio account.
The buyer is responsible for keeping the ticket safe and presenting it at the event entrance, either in printed or digital form.
7. Refunds and Exchanges
Purchased tickets cannot be refunded or exchanged, except in the case of cancellation or a significant change to the event date by the organizer.
In case of cancellation, refunds are processed by Entrio on behalf of the organizer, in accordance with Entrio’s terms and the Consumer Protection Act.
If the event date changes, tickets remain valid for the new date.
If the buyer cannot attend, the ticket may be transferred to another person.
8. Event Cancellation
If an event is cancelled, buyers will be notified via the Entrio system and the organizer’s official channels.
Refunds are issued automatically using the same payment method, unless stated otherwise.
9. Liability
Rivira d.o.o. is solely responsible for organizing and delivering the event. Entrio acts as an intermediary in ticket sales.
The organizer reserves the right to change the program, performers, or schedule without the obligation to issue refunds, provided that the event is held as planned.
10. Contact
For all inquiries regarding ticket sales and usage, customers may contact us via e-mail: info (@) rivira.eu.
Privacy Policy
3. Privacy Policy and Cookie Use
Data Controller: Rivira d.o.o.
Contact e-mail: info (@) rivira.eu
1. Introduction
This Privacy Policy explains how Rivira d.o.o. collects, uses, and protects the personal data of visitors to its website, as well as how cookies are used.
The website does not require user registration and does not provide any login functionality.
2. Data We Collect
Only the data necessary for the technical operation and security of the website is collected, such as:
IP address,
time and duration of visit,
pages accessed,
basic browser and device information.
If a visitor voluntarily contacts us via e-mail, the provided personal data (such as name and e-mail address) will be used solely for communication and handling of the inquiry.
Rivira d.o.o. does not share personal data with third parties, nor is the data used for marketing purposes.
3. Cookies
Cookies are small text files stored on your device when you visit a website.
Our website uses only essential cookies — those required for the technical operation and security of the site.
We do not use analytical, tracking, or advertising cookies.
Users can disable cookies in their web browser settings; however, doing so may affect the functionality of some parts of the website.
4. Purpose and Legal Basis for Processing
Personal data is processed solely for maintaining the security and functionality of the website and for communication initiated by users.
The legal basis for processing is the legitimate interest of Rivira d.o.o. in maintaining and securing the website, and, in the case of voluntary communication, the user’s consent.
5. User Rights
Every user has the right to:
request access to their personal data;
request correction or deletion of their data;
restrict or object to processing;
withdraw consent at any time (without affecting the legality of processing before withdrawal);
file a complaint with the Croatian Personal Data Protection Agency (AZOP).
Requests related to personal data can be sent via e-mail to: info (@) rivira.eu.
6. Data Retention
Personal data is kept only for as long as necessary to fulfill the purpose for which it was collected or as required by applicable law.
7. Data Security
Rivira d.o.o. implements appropriate technical and organizational measures to protect personal data from unauthorized access, alteration, loss, or misuse.
8. Changes to This Policy
Rivira d.o.o. reserves the right to amend this Privacy Policy at any time.
All changes will be published on the website with an updated effective date.
By continuing to use the website after the publication of any changes, users are deemed to have accepted the revised Policy.
